Enforce server fails to load and shows (404) - GlobalDialog?type=NOT_FOUND
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Enforce server fails to load and shows (404) - GlobalDialog?type=NOT_FOUND

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Article ID: 244266

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Updated On:

Products

Data Loss Prevention Data Loss Prevention Oracle Standard Edition 2

Issue/Introduction

Enforce server fails to start and just shows 404.  You see the following error in the localhost logs

 

13 Jun 2022 01:09:42,998- Thread: 18 INFO [com.vontu.util.config.SystemProperties] System Properties:
com.vontu.enforce.uhs.defaultPage=home/DLP15.1
com.vontu.enforce.uhs.productContext=DLP15.1/DLP
com.vontu.manager.adroles.max_user_threshold=500
com.vontu.manager.restapi.incidentlist.max_incidents_threshold=10000
13 Jun 2022 01:09:45,216- Thread: 18 INFO [com.vontu.manager.enduserremediation.communication.incidentaction.poller.PollerScheduleService] Setting job for EUR Portal poller
13 Jun 2022 01:09:45,341- Thread: 18 SEVERE [com.vontu.manager.enduserremediation.communication.incidentaction.poller.PollerScheduleService] Setting of EUR Portal poller job failed with error: Couldn't retrieve trigger: No record found for selection of Trigger with key: 'END_USER_REMEDIATION.EUR_PORTAL_POLLER' and statement: SELECT * FROM MGR_QRTZ_CRON_TRIGGERS WHERE SCHED_NAME = 'managerScheduler' AND TRIGGER_NAME = ? AND TRIGGER_GROUP = ?
13 Jun 2022 01:09:45,356- Thread: 18 INFO [com.vontu.manager.contentrootdiscovery.provider.ContentRootDiscoveryService] Shutting down.

Cause

Issue is caused due to missing entry in MGR_QRTZ_CRON_TRIGGERS table

Resolution

Please contact Broadcom Support for further assistance.