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VNA connector was installed but current data is not populating in PM

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Article ID: 244133

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps CA Virtual Network Assurance

Issue/Introduction

VNA connector was installed but current data is not populating in PM; we need assistance getting newer data to display. 

Password is correct in the plugin configuration but getting the following unauthorized error when trying to connect to the Versa management console 

2022-06-15 01:30:01,418 ERROR (EE-ManagedThreadFactory-default-Thread-1360)  [OC_ACQUISITION] TimHttpFunction 278  Error while sending http request to https://xxx.xx.xxx.xx:8443/versa/login : java.io.IOException: Server returned HTTP response code: 401 for URL https://xxx.xx.xxx.xx:8443/versa/login 

Getting http 401 unauthorized error when the password is correct in the plugin configuration. 

Environment

Release : 21.2

Component : Virtual Network Assurance For CA Performance Management

Cause

The password had a special character in it '{'. This caused issues parsing the .json files

Resolution

The password had a special character in it '{'. This caused issues parsing the .json files. So you need to escape the special characters in the password in the plugin configuration in the VNA GUI. 


if the password is
PASSWORD)%{PASSWORD

The password would need to be changed to be: 
PASSWORD)%\\{PASSWORD