search cancel

Attachments disappear after downloading

book

Article ID: 244097

calendar_today

Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When using the Documents field, documents can be uploaded and downloaded, but once downloaded the link for the file disappears from the field until the page is refreshed.

Once the page is refreshed the link reappears.

STEPS TO REPRODUCE:

1. Login as admin/admin.

2. Navigate to Projects -> Issues tab.

3. Create 1 issue and select the 'Document' column.

4. Upload any document in the document column.

5. Click on the Details tab.

6. Ensure uploaded attachment is shown it the Details tab.

7. Click on the Attachment to download.

8. Ensure the document is downloaded successfully.

Expected Results: The file remains in the attachment type field.
Actual Results: Observe that file is disappeared from the Details tab and the Grid

This also happens in custom subobjects with attachment-type fields

Environment

Clarity 16.0.1

Cause

This is caused by DE64060

Resolution

This is fixed in Clarity PPM 16.0.2