Cannot connect to the SQL Server from Symantec Installation Manager. Error: could not connect to server or login failed. failed to open database connection.
Article ID: 244077
Updated On:
Products
Client Management Suite
IT Management Suite
Issue/Introduction
Cannot connect to the SQL Server from Notification Server machine (SIM):
Environment
Release: 8.x
Cause
The Named Pipes protocol is disabled in SQL Server
Resolution
Steps to resolve:
- On the SQL Server machine, go to the Windows Start > Microsoft SQL Server > SQL Server Configuration Manager
- Click on Protocols under SQL Server Network Configuration and make sure all options are enable as shown here:
NOTE: You may find more help in troubleshooting this issue by using the KB article:
176948 Symantec Installation Manager fails to configure one of the Solutions
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