SAP jobs not running after AutoSys Agent upgrade

Products

• Workload Automation Agent
• CA Workload Automation DE - Business Agents (dSeries)
• CA Workload Automation AE - Business Agents (AutoSys)

Issue/Introduction

After upgrading to AutoSys R12, all SAP jobs are not running. We use SAP load balancer.

[06/16/2022 11:55:04]     CAUAJM_I_40245 EVENT: CHANGE_STATUS    STATUS: FAILURE         JOB: SOME_SAP_JOB MACHINE: AGENT     EXITCODE:  1202
[06/16/2022 11:55:04]     <Not Connected - Exception com.sap.conn.jco.JCoException: 102 JCO_ERROR_COMMUNICATION: Connect to message server on host .hosts.example.com failed   connection parameters: TYPE=B DESTINATION=SAP:001:EN:SAP123 MSHOST=hosts.example.com R3NAME=SAP_123>

We already installed the Java connector and SAP plugin according to https://techdocs.broadcom.com/us/en/ca-enterprise-software/intelligent-automation/workload-automation-agent-for-sap/12-0/installing/install-agent-for-sap.html#concept.dita_bff1098bf1bcc98b568e131aa688bac2d11964aa_InstalltheSAPJavaConnectorSAPJCo

 

Environment

Release : 12.0

Component : Workload Automation AE Agent for SAP

Resolution

Update the services file located in C:\Windows\System32\drivers\etc with the proper communication details of your SAP load balancer to enable connectivity for load balancing.