Unable to register new LDAP OnePam 4.1

Products

• CA Privileged Access Manager (PAM)

Issue/Introduction

While trying to register a new ldap service in PAM it errors at the last step. The error is not descriptive.

We have the ldap device defined and the ldap bind service account and password verifies correctly.

We have confirmed the SSL ports are open and the correct certificates are displayed.

Environment

Release : 4.1

Component :

Cause

In this case the user was defined properly except there was a typo in the Distinguished Name defined in the Active Directory tab in the Target Account

Resolution

Correcting the Distinguished Name in the Target Account resolved this issue.