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File event FAULT_OTHER - Start impossible. Unable to start thread U00065006

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Article ID: 243986

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

File watcher event no longer starts as expected via jsch.  

Details show:

Status
FAULT_OTHER - Start impossible. Other error.
Return code
0
Last message
U00065006 Unable to start thread, for event '937040678' reason: ''.

Environment

Release : 12.3.8

Component : AUTOMATION ENGINE

Resolution

Issue did not reoccur after a restart of the agent.  

Usually there's more to the message than reason being blank ('').  If this issue is observed, it's best to set a tcp/ip=9 trace on the agent where the event is running (this can be done by going to the Administration perspective, Agents, right-click the agent, choose Advanced Options, set tcp/ip to 9, be sure that "Memory trace" is unchecked, hit Apply) and reproduce the issue with the tracing turned on.  Then send the agent log and trace as well as the details of the object that fails - In Process monitoring, find the run that fails, click on the "Details" button in the upper right, Copy the full text or send screenshots of the Details that show up there.