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AAI - ERROR [org.jboss.msc.service.ServiceControllerImpl$StartTask] MSC000001: Failed to start service jboss.undertow.listener.http: org.jboss.msc.service.StartException in service jboss.undertow.listener.http: Could not start http listener

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Article ID: 243977

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Updated On:

Products

Automic Automation Intelligence

Issue/Introduction

AAI is failing to start up with the error below seen in the server.log

ERROR [org.jboss.msc.service.ServiceControllerImpl$StartTask] MSC000001: Failed to start service jboss.undertow.listener.http: org.jboss.msc.service.StartException in service jboss.undertow.listener.http: Could not start http listener
 at org.wildfly.extension.undertow.ListenerService.start(ListenerService.java:142)
 at org.jboss.msc.service.ServiceControllerImpl$StartTask.startService(ServiceControllerImpl.java:2032)
 at org.jboss.msc.service.ServiceControllerImpl$StartTask.run(ServiceControllerImpl.java:1955)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at java.lang.Thread.run(Thread.java:748)
Caused by: java.net.BindException: Address already in use

Environment

Release : 6.4.2-2

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

This error occurs when a jboss process or another process running on the same port as jboss it running on the AAI server.

 

Identify the jboss process by running

 

     ps -eaf | grep jboss

 

Then kill the PID associate with that process by running:

    kill -f <PID>

 

Then restart the AAI service.

Additional Information

For information about stopping and starting AAI please see the link below:

https://docs.automic.com/documentation/webhelp/english/ALL/components/TERMA/latest/AAI%20Guides/Content/Administration/admin_start_restart_AAI.htm?Highlight=ps%20-eaf