LDAP Sync s failing with v21: ERROR Could not connect to AE server. Please check AE username and password.

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

The LDAPSync is failing with the error message below. The username and password have been verified to be correct.

ERROR  Could not connect to AE server. Please check AE username and password.

 

Environment

Release : 21.0.1

Component : LdapSync

Resolution

In the Ldapsync.xml, please make sure it is using the JCP port number as explained in section "AE Element Attributes" of the documentation below.

https://docs.automic.com/documentation/webhelp/english/ALL/components/DOCU/21.0.3/Automic%20Automation%20Guides/Content/LdapSync/setup-configuration.htm?Highlight=Ldapsync

 

Also, please make sure that Ldapsync v21 is used.

https://downloads.automic.com/downloads/advanced_mode?selected_tab=&lifecycle_entity_id=1409143059253&major_version_id=1585553688489&component_id=1602489357672&search=&no-default-values=on&show-files=on&show-patch-descriptions=on