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In CA spectrum capturing not available after upgraded the spectrum with the current version

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Article ID: 243945

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Updated On:

Products

CA Spectrum

Issue/Introduction

In CA spectrum capturing not available after upgraded the spectrum with the current version

NCMSERV.OUT is showing below error

/opt/spectrum/CA/spectrum/bin/perl: symbol lookup error: /opt/spectrum/CA/spectrum/lib/perl/x86_64-linux-thread-multi/auto/IO/Tty/Tty.so: undefined symbol: Perl_Gthr_key_ptr 

Environment

Release : 21.2

Component : Spectrum Applications

Cause

Module isn't compiled with current version of Perl.

/opt/spectrum/CA/spectrum/lib/perl/x86_64-linux-thread-multi/auto/IO/Tty/Tty.

IO::Pty module dependent on IO::Tty (/opt/spectrum/CA/spectrum/lib/perl/x86_64-linux-thread-multi/auto/IO/Tty/Tty.so),

Tty.so is C++ shared library it is dependent on the Linux version and Perl.

Resolution

Reinstall (cpan, gcc, IO::Pty, etc) modules. 

yum install cpan
yum install gcc

$ perl -MCPAN -e shell

cpan shell -- CPAN exploration and modules installation (v1.9402)
Enter 'h' for help.

cpan[1]>  
install IO::Pty
install Expect
install Net::SSH
install Net::SSH::Expect