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Can one SDM Environment Read an MDB from Another SDM Environment

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Article ID: 243942

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Updated On:

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CA Service Desk Manager

Issue/Introduction

Can an SDM Environment read data from an MDB associated with another SDM Environment?

Example:

Can a test environment be modified to read items from another environments MDB?

Environment

Release : 17.3

Component : SDM - Install/Upgrade/Configuration

Resolution

Customer wanted to know if SDM can reference MDBs of other versions of SDM.

Example: Can SDM 17.3 look at an MDB of 14.1?

No, a 17.3 environment will be looking for items in the 14.1 MDB that does not exist as they were added in versions between the two.

SDM can only view MDBs from the same level. 

Additionally, SDM environments can only read from one MDB at a time.