Strange French or Spanish Characters in RC Viewer

Products

• CA Client Automation - IT Client Manager
• CA Client Automation - Remote Control

Issue/Introduction

In RC Viewer in French or Spanish language there are strange characters. French/Spanish characters have been replaced by strange characters

 

Environment

Client Automation 14.5

Cause

File C:\Program Files (x86)\CA\DSM\Bin\rchostviewer.fr and rchostviewer.es are in UTF-8 format and must be in ANSI format

Resolution

Open a case at CA Broadcom Technical Support to request

- The fix T533364 (for French)

- The fix T533367 (for Spanish)