search cancel

How to enable debug for the Data Center Security Manager

book

Article ID: 243862

calendar_today

Updated On:

Products

Data Center Security Server Advanced

Issue/Introduction

Debug logging needs to be enabled for Data Center Security Manager (DCS). It is useful with troubleshooting DCS errors or crashes, or for tracing functionality issues with the DCS Manager server.

Resolution

Please follow the below steps to enable detailed debug logging for DCS:

1. Navigate to the location - C:\Program Files (x86)\Symantec\Data Center Security Server\Server\tomcat\conf
2. Edit the file sis-server.properties.
3. Go to the end of the file and change the below parameter to enable trace.

    sislogger.loglevel=Trace
    sisagentlogger.loglevel=Trace
    sisconsolelogger.loglevel=Trace
    sisdatabaselogger.loglevel=Trace
    sisrestapilogger.loglevel=Trace

4. Save the file .
5. Restart the DCS Manager service.
6. Reproduce the issue 
7. Collect the GSI logs as per https://knowledge.broadcom.com/external/article/151944/how-to-collect-information-from-critical.html