search cancel

Secure proxy not working after upgrade - SSL protocol error

book

Article ID: 243858

calendar_today

Updated On:

Products

SITEMINDER CA Single Sign On Secure Proxy Server (SiteMinder)

Issue/Introduction

After upgrading Access Gateway from 12.8.2 to 12.8.6 users are seeing the following error while trying to access an application:

The connection for this site is not secure samplehost.domain.com sent an invalid response.
Try running Windows Network Diagnostics.
ERR_SSL_PROTOCOL_ERROR

 

Environment

Release : 12.8.x

Component : Access Gateway

Cause

The Apache component of Access Gateway had an invalid configuration where the virtual host definition was not for the same port as the Listen directive.  We do not know why the discrepancy existed after the upgrade as the upgrade logs were clean.

Resolution

Examine the /secure-proxy/httpd/conf/extra/httpd-ssl.conf file and make sure the port(s) listed for any virtual hosts matches the port assigned to the Listen directive.