Attempt to start EEM iTechnology iGateway results in Error 1067: The Process terminated unexpectedly

Products

• Autosys Workload Automation

Issue/Introduction

Customer tries to start iTechnology iGateway Service and it errors out with:  Error 1067: The Process terminated unexpectedly

EEM version :- 12.6.2.0

 

Environment

Release : 11.3.5

Component :

Cause

Java being referred to in igateway.conf file was corrupt.

 

1) C:\Program Files\CA\SC\iTechnology\igateway.conf had an entry like this:

<loadjvm>true</loadjvm>
        <javahome>C:/PROGRA~1/CA/SC/EMBEDD~1/jre18</javahome>

2) Open a command prompt and change directory to C:/PROGRA~1/CA/SC/EMBEDD~1/jre18/bin

java -version

This command gave an error as opposed to showing correct java version info.   This somehow got corrupt, maybe a file got deleted by antivirus or something

 

Resolution

3) Open a command prompt and change directory to C:/PROGRA~1/CA/SC/EMBEDD~1/jre/bin

java -version

 

This showed correct Java 1.8 info

 

So we copied  C:/PROGRA~1/CA/SC/EMBEDD~1/jre   as C:/PROGRA~1/CA/SC/EMBEDD~1/jre18

 

4) then Step#2 above was now successful.

5) Restart iGateway service

 

No errors during the startup this time and then customer was able to login to EEM UI