Customer tries to start iTechnology iGateway Service and it errors out with: Error 1067: The Process terminated unexpectedly
EEM version :- 126.96.36.199
Release : 11.3.5
Java being referred to in igateway.conf file was corrupt.
1) C:\Program Files\CA\SC\iTechnology\igateway.conf had an entry like this:
2) Open a command prompt and change directory to C:/PROGRA~1/CA/SC/EMBEDD~1/jre18/bin
This command gave an error as opposed to showing correct java version info. This somehow got corrupt, maybe a file got deleted by antivirus or something
3) Open a command prompt and change directory to C:/PROGRA~1/CA/SC/EMBEDD~1/jre/bin
This showed correct Java 1.8 info
So we copied C:/PROGRA~1/CA/SC/EMBEDD~1/jre as C:/PROGRA~1/CA/SC/EMBEDD~1/jre18
4) then Step#2 above was now successful.
5) Restart iGateway service
No errors during the startup this time and then customer was able to login to EEM UI