EEP and GSI server engines are not restarting upon restart of the Windows Server
Article ID: 243764
Updated On:
Products
Issue/Introduction
EEP and GSI server engines are not restarting upon restart of the windows server.
Environment
Release : 6.x
Component : DOLLAR UNIVERSE
Operating System: Windows
Cause
The EEP and GSI service of Dollar Universe node by default are set to start Manual, as they will be automatically started by the IO server and can stay started if they are able to connect to IO server.
Log snippet from universe.log
| 2021-09-01 06:28:37 |INFO |X|IO |pid=p.t| u_io_launch_engines | Starting EEP...
| 2021-09-01 06:28:37 |INFO |X|IO |pid=p.t| u_io_launch_engines | Starting GSI...
Resolution
The default value for both services is Yes. To configure EEP and GSI service, to start automatically on server restart, check the node settings -> Startup and shutdown(screen shot below) and set to Yes in case if it's been modified.
For example the value No means that the service will not be automatically started by IO server(refer screen shot below).
Note
- GSI is no longer necessary to be started since version 6.4.x, it has been kept for backward compatibility and not used anymore.
- EEP, is important as it manages validation of the Resources (File, Script, System...)
Additional Information
In case of issue where the above services doesn't start collect below logs from $U node and share with Technical Support.
- %UNI_DIR_LOG%\universe.log
- %UNI_DIR_LOG%\gsi.log
- %UNI_DIR_LOG%\eep.log
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