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IM keeps losing connection and re-connect after awhile

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Article ID: 243759

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

My Infrastructure Manager keeps losing connection and reconnects after awhile. Is it due to to some Memory Issues?


Environment

Release : 20.3

Component : UIM - Infrastructure Manager

Cause

There are too many old niscache files, the processing of which was taking a while for the hub, resulting in loss of connectivity. Messages like this was indicating that:

Jun  8 16:22:27:938 [4792] 3 Controller: ReadCacheFile - file D:\Program Files (x86)\Nimsoft/niscache\MF190AB5D6077258F4872F1452F8F06C.met too old, skipping

Resolution

Clearing niscache resolved the problem

Additional Information

Clearing niscache
https://knowledge.broadcom.com/external/article/46393/dx-im-uim-how-to-clear-the-niscache.html