Login to Web Screen Painter is not working with SAML

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Customer is trying to get logged in to Web Screen Painter, however the login keeps failing.  They are allowing WSP access with the Administrator access type, so obviously something is misconfigured. 

 

 

Environment

Release : 17.3RU5

Component : SDM - Web Screen Painter

Cause

Customer AD infrastructure has been migrated to Azure AD and WSP accessibility issue started after Azure migration and SAML authentication was implemented

Resolution

For WSP, we do not support SAML with WSP. If the environment is mixed, IIS with SAML but Tomcat without SAML, then WSP works fine if during pdm_configure tomcat is selected as default, but that is not feasible for this customer's environment.