Incorrect server names are showing up in SOI alerts - UIM connector issue

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We are seeing a scenario in SOI where by alerts sent from UIM to SOI are not showing up as affected server names reported in UIM. Instead the display names in SOI are showing up as the UIM primary hub name itself.

Environment

Release : 4.2

Component : CATALYST CONNECTOR FOR UIM

Resolution

If CI don't exist for an alarm by default it will map to the Primary Hub.  By enabling the dynamic function, the connector will create a CI base hostname property of the alarm.

Create Dynamic CI (UIM Connector documentation)