The customer needs to find SpanVA's MAC address. However, the SpanVA WebUI or the console connection does not show the MAC address.
Environment
SpanVA 1.15.3.150.0 and prior versions.
Resolution
The customer can obtain the MAC address using the following method:
Enable the SpanVA ICMP reply, ping the appliance and retrieve the MAC address using the arp command.
Alternatively, the customer can open a support ticket and schedule a meeting with the support team to retrieve this information with an SSH connection to the SpanVA.