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How to find the SpanVA MAC Address


Article ID: 243736


Updated On:


CASB Audit CASB Security Advanced CASB Security Standard CASB Security Premium


The customer needs to find SpanVA's MAC address. However, the SpanVA WebUI or the console connection does not show the MAC address.


SpanVA and prior versions.


The customer can obtain the MAC address using the following method:

  • Enable the SpanVA ICMP reply, ping the appliance and retrieve the MAC address using the arp command.
  • The customer found the MAC address via the switch MAC address table
  • The customer can open a support ticket and schedule a meeting with the support team to retrieve this information with an SSH connection to the SpanVA.