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How to find the SpanVA MAC Address

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Article ID: 243736

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Updated On:

Products

CASB Audit CASB Security Advanced CASB Security Standard CASB Security Premium

Issue/Introduction

The customer needs to find SpanVA's MAC address. However, the SpanVA WebUI or the console connection does not show the MAC address.

Environment

SpanVA 1.15.3.140.0 and prior versions.

Resolution

The customer can obtain the MAC address using the following method:

  • Enable the SpanVA ICMP reply, ping the appliance and retrieve the MAC address using the arp command.
  • The customer found the MAC address via the switch MAC address table
  • The customer can open a support ticket and schedule a meeting with the support team to retrieve this information with an SSH connection to the SpanVA.