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LDAP sync not syncing location data

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Article ID: 243731

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Updated On:

Products

CA Service Desk Manager

Issue/Introduction

We set up the LDAP sync and we have noticed that when we sync a contact with LDAP it is not bringing over office location data. We would like this data to be brought over for users and used to help us route incidents.

Environment

Release : 17.3

Component : SDM - Authentication/LDAP/AD/EEM

Cause

To prepopulate the fields such as address or organization, one needs to perform customization by copying ldap.maj file and creating a mod file within $NX_ROOT\site\mods\majic directory.

Resolution

There does not appear to be any way for CA SDM to sync location data in a meaningful way, which answers our question.