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No events seen from DX Netops Performance Management in Spectrum

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Article ID: 243726

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

No events seen from DX Netops Performance Management in Spectrum, Syncing is working with no error

Environment

Release : 21.2

Component : Spectrum Integrations

Cause

The Spectrum OneClick server integrated with the DX Netops Portal cannot resolve the hostname of the DX Netops Portal

Looking at the catalina.out/stdout.log from the Spectrum OneClick server we see:

java.net.UnknownHostException: <Netops Portal Hostname>

Resolution

Make sure that the Dx Netops Spectrum OneClick server can resolve the hostname of the DX Netops Portal, then restart Tomcat on Dx Netops Spectrum OneClick server.