Unable to login into Management Center

Products

• Management Center - VA
• Management Center

Issue/Introduction

Unable to login into Management Center 
Getting error as service is not ready to set request

Resolution

Having investigated the reported error, "service is not ready to set request", and found that the license showed up as expired, from the backend entitlement server, the asset does have a valid entitlement. For the cause and resolution of the issue, please refer to the below.

Cause:

For the cause of the issue, there are two schools of thought:

• With the license being only recently renewed, there is a chance that the new license wasn't auto-synced with the appliance, after the renewal. Following this, the MC appliance continued to retain the old, expired, license. With MC, the management console (GUI) wouldn't be accessible, with an expired license.

• A bug in the license system hands out a license with a blank value instead of null. In the past, the error from the license server would look like the below.

[2015-05-29 12:11:35.212] ERROR pool-4-thread-1                             com.bluecoat.cm.clp.CLPActivator                                  Unable to retreive license, {} java.text.ParseException: Unparseable date: ""
    at java.text.DateFormat.parse(DateFormat.java:357)
    at com.bluecoat.cm.clp.license.License.toDate(License.java:89)
    at com.bluecoat.cm.clp.CLPActivator$1.run(CLPActivator.java:71)
    at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:471)
    at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:304)
    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:178)
    at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:293)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
    at java.lang.Thread.run(Thread.java:745)

[2015-05-29 12:11:35.213] WARN  pool-4-thread-1                         com.bluecoat.cm.clp.CLPActivator                                 
License information is invalid or missing, system will shutdown in 24 hour

Resolution

In both cases, the fix would be to download/generate and install a new license. During the session, we did just that and then restarted the appliance, to restore access to the Management Center management console (GUI).