When a user tries to click the link in the notification email for incident snapshot set in response rule, they are getting the error below:
"An unexpected error has occurred. Contact your system administrator if this problem persists."
The original link to retrieve the incident snapshot is encoded with Office365 SafeLinks.
Have the team managing the O365 change the Safe Link settings for O365 apps to exclude emails coming from Data Loss Prevention (DLP).
For more details regarding Safe Links, see Microsoft article below: