Symantec Endpoint Encryption Helpdesk Recovery Methods Available.

Products

• Endpoint Encryption
• Desktop Email Encryption
• Drive Encryption
• Encryption Management Server
• File Share Encryption
• Gateway Email Encryption
• PGP Command Line
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK

Issue/Introduction

There is a way to be able to recover users if they forget their passphrase.  In order to do this, the SEE Helpdesk Administrators (Admins with the Helpdesk role) can retrieve a recovery key from the SEE Helpdesk Web Portal.

Resolution

To see more information on this, consult the help file:

About Help Desk Recovery and recovery methods

Assisting users using the Drive Encryption recovery method

Assisting users using the BitLocker recovery method

Assisting users using the FileVault recovery method

Assisting users using the Encryption Desktop recovery method

How to Decrypt a Drive with Symantec Endpoint Encryption

 

As you can see, there are many ways to do the recovery.  For more information on the SEE Administration Web Portal as well as Dashboards and reporting, see the following article:

156303 - Symantec Encryption Products Current Version Available

240649 - Symantec Endpoint Encryption 11.4 Dashboard and Reports