Symantec Endpoint Encryption Helpdesk Recovery Methods Available

Products

• Endpoint Encryption
• Desktop Email Encryption
• Drive Encryption
• Encryption Management Server
• File Share Encryption
• Gateway Email Encryption
• PGP Command Line
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK
• PGP Encryption Suite

Issue/Introduction

Users commonly forget their passwords and passphrases for their Encryption Preboot login or have other various reasons for being unable to authenticate. This article focuses on documentation and KB consolidation for Helpdesk console users and how they can assist end users with their recovery.

Resolution

To see more information on this, consult the help files and various knowledge base articles listed below:

258513 - Symantec Endpoint Encryption Help Desk Recovery (Connected Recovery - SEE Client connected to the SEE Management Server)
162352 - Symantec Endpoint Encryption Help Desk Recovery (Challenge Key Recovery - Connectionless Recovery)

Online Help About SEE Help Desk Recovery and recovery methods

Online Help Assisting users using the SEE Drive Encryption recovery method

Online Help Assisting users using the SEE for BitLocker recovery method

Online Help Assisting users using the SEE FileVault recovery method

Online Help Assisting users using the PGP Encryption Desktop recovery method

 

 

As you can see, there are many ways to do the recovery.  For more information on the SEE Administration Web Portal as well as Dashboards and reporting, see the following article:

156303 - Symantec Encryption Products Current Version Available

240649 - Symantec Endpoint Encryption 11.4 Dashboard and Reports

For further guidance, reach out to Symantec Encryption Support.