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Replacement Monitoring Point - Post RMA instructions

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Article ID: 243658

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Updated On:

Products

AppNeta DX NetOps

Issue/Introduction

Upon receiving your replacement device from our RMA program, the next steps will be to reconnect your new hardware.  Please have a look at the following details.

Resolution

1. Connect the replacement device.  The installation instructions can be found in the PDF based on your replacement model, please review the user guides applicable to your replacement model.

Additional installation instructions for Usage Monitoring:

2. Once the monitoring point is online and connected to the AppNeta Portal, you are able to use the Migration tool to migrate the Delivery and Web Paths from your old appliance to the new appliance (optional).

    • This requires Administrator privileges, and will allow you to facilitate the process of moving the Delivery and Web Path data from your old appliance to the new appliance.

Instructions for the Migrate Monitoring feature:  https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/appliance-overview/managing-monitoring-points/appliance-migrate-monitoring.html

    • Licensing changes should be automated and not require any additional changes.  Please contact support if you have any questions.

3. Once you’ve successfully connected the replacement monitoring point, please proceed to return your defective appliance (as required based on the model of defective appliance). 
You can reuse the packaging from the replacement device, and the provided return shipping label.