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Upgrade on PC from 21.2.4 to 21.2.10 was not successful - 1 FatalErrors in SSO

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Article ID: 243635

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

Upgrade on PC from 21.2.4 to 21.2.10 was not successful

opt/CA/PerformanceCenter/InstallLogs/.history file:

Performance Center 3.6.0.349 installed at 11/26/2018 14:28:00
Performance Center 21.2.4.277 installed at 12/23/2021 02:51:05
Performance Center 21.2.10.541 installed at 06/08/2022 07:11:48
Performance Center 21.2.10.541 installed at 06/08/2022 09:08:48

opt/CA/PerformanceCenter/InstallLogs/Performance_Center_SSO_06_08_2022_09_06_13.log file:

Installation: Unsuccessful.

337 Successes
0 Warnings
0 NonFatalErrors
1 FatalErrors

Environment

Release : 21.2

Component :

Cause

Custom Action:            com.ca.im.installanywhere.action.GetSsoUserInstallDir
                          Status: FATAL ERROR
                          Additional Notes: FATAL ERROR -     class com.ca.im.installanywhere.action.GetSsoUserInstallDir FatalInstallException: $APP_DIR$ is not a valid directory name
About to set variables to use current install.
Execute Custom Code
    class com.ca.im.installanywhere.action.GetSsoUserInstallDir FatalInstallException $APP_DIR$ is not a valid directory name
USER_INSTALL_DIR is: /opt/CA
PARENT_NAME is: PerformanceCenter
PRODUCT_SHORT_NAME is: sso
REG_COMPONENT_COUNTS is: 
REG_COMPONENT_VERSIONS is: 2.3.2.0
REG_COMPONENT_LOCATIONS is: NULL
WILL_USE_EXISTING_INSTALLATION is: 
APP_INSTALL_DIR is: /opt/CA
INSTALL_APP is:

 

Resolution

The PC was upgraded successfully. The error we saw in the CARE file was because you ran the upgrade twice. We only use the SSO_DIR for PC install summary screen.

Engineering informed that there is a change in 21.2.12 to remove the extra entry from /var/.com.zerog.registry.xml  that is causing that APP_DIR null issue.