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DSE: Connector sources not available in Event Policy Editor

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Article ID: 243615

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

For the migration of SOI to Windows Server 2019, No connector sources are available within the Event Policy editor.  How do we correct this?
 

 

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Cause

Problem cause identified with connectivity issues.  In review of the logs and information provided, it appears connector sources are not available because of intermittent connection issue between components, specifically IFW and Active MQ.

Resolution

Correcting suggested connectivity issues between IFW and Active MQ resolves issue.