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Latest AWS Extension not showing up in APM


Article ID: 243596


Updated On:


CA Application Performance Management SaaS


We have installed latest AWS extension to test. But AWS metrics are not reflecting in APM.

Neither it is showing the restmon extension loaded.


Release : SAAS

Component : Integration with APM


Looking at the uploaded information, it seems that the install did not took place correctly in the environment, or there could be a class loading issues. 

I see that there is a difference in the way the product extensions are installed in previous vs current install. 

While  - Previous version loaded the restmon :

[INFO] [IntroscopeAgent.InfrastructureAgent] Extension Name ### ->ACC Controller Management Service
[INFO] [IntroscopeAgent.InfrastructureAgent] Extension Name ### ->restmon
[INFO] [IntroscopeAgent.InfrastructureAgent] Extension Name ### ->Grizzly Data Collector Webserver
[INFO] [IntroscopeAgent.ExtensionDeployer] Notified of extension restmon-dd0409e2xt34- loaded.
[INFO] [IntroscopeAgent.ExtensionDeployer] Notified of extension acc-controller-unix-1f7f50e1xt34- loaded. 

[INFO] [IntroscopeAgent.ExtensionDeployer] Notified of extension http-collector-dd040621xt34- loaded.
[INFO] [IntroscopeAgent.ExtensionDeployer] Notified of extension aws-dd0409e2xt34- loaded.


However in latest version :  - No Restmon. 

 [INFO] [IntroscopeAgent.InfrastructureAgent] Extension Name ### ->Grizzly Data Collector Webserver
 [INFO] [IntroscopeAgent.ExtensionDeployer] Notified of extension http-collector-dd040621xt37-2022.3.0.31 loaded.
 [INFO] [IntroscopeAgent.ExtensionDeployer] Notified of extension aws-dd0409e2xt37-2022.3.0.31 loaded.


Please let the customer know, that the installation has a difference and therefore restmon could not be loaded. 

Please ask the customer to verify the extensions profile and compare between working and the non working one. 

Please note that 

- >  (introscope.agent.extensions.bundles.load) set to "restmon-dd0409e2xt37-2022.3.0.31,http-collector-dd040621xt37-2022.3.0.31,aws-dd0409e2xt37-2022.3.0.31" should have been 

List of extensions to be loaded at boot (introscope.agent.extensions.bundles.boot.load) set to "restmon-dd0409e2xt34-,http-collector-dd040621xt34-,aws-dd0409e2xt34-"

So, please ask the customer to verify that in the extensions profile and test. 

Case can be closed now as the agent is stable and working fine.