CA NIM SM does not connect to ServiceNow - Exception Message: 'com.glide.processors.soap.SOAPProcessingException: Field(s) present in the query do not have permission to be read'

Products

• Trusted Access Manager for Mainframe
• CA Service Management - Service Desk Manager

Issue/Introduction

Integrating CA NIM SM with ServiceNow receives permission error in the nimlog file

ERROR common.GenericSOAPDispatchService: javax.xml.ws.soap.SOAPFaultException thrown in Invoke With Retry: Exception Message: 'com.glide.processors.soap.SOAPProcessingException: Field(s) present in the query do not have permission to be read'

 

 

Environment

Release : 1.1

Component : TRUSTED ACCESS MANAGER FOR Z

Resolution

This means that the User does not have the permission which is required to access the dictionary service.

The ServiceNow Administrator needs to add or fix the Role security privilege. The user needs 3 roles in ServiceNow.

1. ITIL
2. personalized_dictionary
3. SOAP