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Performance manager page isn't working

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Article ID: 243548

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Updated On:

Products

CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We are getting  500 Server error when going to CAPC login page.  The following error is seen in the SSOService.log

 

WARN  | qtp1652599932-26         | 2022-06-09 14:40:03,028 | org.eclipse.jetty.server.HttpChannel                             
      | /sso/sign-in.jsp
javax.servlet.ServletException: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.sign_002din_jsp
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:162)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
        at org.eclipse.jetty.rewrite.handler.RewriteHandler.handle(RewriteHandler.java:322)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
        at org.eclipse.jetty.server.Server.handle(Server.java:516)
        at org.eclipse.jetty.server.HttpChannel.lambda$handle$1(HttpChannel.java:388)
        at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:633)
        at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:380)
        at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:277)
        at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:311)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
        at org.eclipse.jetty.io.ssl.SslConnection$DecryptedEndPoint.onFillable(SslConnection.java:540)
        at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:395)
        at org.eclipse.jetty.io.ssl.SslConnection$2.succeeded(SslConnection.java:161)
        at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:105)
        at org.eclipse.jetty.io.ChannelEndPoint$1.run(ChannelEndPoint.java:104)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:336)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:313)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:171)
        at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:129)
        at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:383)
        at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:882)
        at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1036)
        at java.lang.Thread.run(Thread.java:748)
Caused by: org.apache.jasper.JasperException: java.lang.ClassNotFoundException: org.apache.jsp.sign_002din_jsp
        at org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:197)
        at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:413)
        at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:386)
        at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:330)
        at org.eclipse.jetty.jsp.JettyJspServlet.service(JettyJspServlet.java:106)
        at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
        at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1452)
        at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:791)
        at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1626)
        at org.eclipse.jetty.websocket.server.WebSocketUpgradeFilter.doFilter(WebSocketUpgradeFilter.java:228)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:193)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
        at com.ca.im.portal.common.web.security.RequestFilter.doFilter(RequestFilter.java:38)
        at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:201)
        at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1601)
        at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:548)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:143)
        at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:602)
        at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:127)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:235)
        at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1624)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:233)
        at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1435)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:188)
        at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:501)
        at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1594)
        at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:186)
        at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1350)
        at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:141)
        at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:191)
        at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)
        ... 23 more
Caused by: java.lang.ClassNotFoundException: org.apache.jsp.sign_002din_jsp
        at java.net.URLClassLoader.findClass(URLClassLoader.java:382)
        at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:128)
        at org.apache.jasper.servlet.JasperLoader.loadClass(JasperLoader.java:59)
        at org.apache.tomcat.SimpleInstanceManager.newInstance(SimpleInstanceManager.java:51)
        at org.apache.jasper.servlet.JspServletWrapper.getServlet(JspServletWrapper.java:192)
        ... 53 more

Environment

Dx NetOps Portal web server any version

Cause

jetty uses /tmp/jetty-0_0_0_0-8381-sso-_sso-any-<RANDOM>/jsp/org/apache/jsp/  to store compiled JSP files.
If a service is up a long time and something comes along and deletes things in /tmp, it could cause this.  restarting services will cause SSO to recompile JSP into .class file in /tmp

Resolution

Simply restart Portal services.  See: https://knowledge.broadcom.com/external/article?articleId=32043