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CSM (MSM) fails to authenticate the userID during media downloads when SSO is involved

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Article ID: 243537

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Updated On:

Products

CHORUS SOFTWARE MANAGER

Issue/Introduction

If SSO (Single Sign-on) is implemented based on a customer's email domain name, CSM (MSM) is unable to properly authenticate the CSM user when trying to download products and maintenance.

Environment

Release : 6.0

Component : Chorus Software Manager

Cause

SSO (Single Sign-on) does not work with CSM (MSM).

Resolution

For successful execution, SSO will need to be circumvented.  To do this, a different email address domain name that is not controlled by SSO will need to be used.  This email address along with a valid Broadcom Support Portal password can then be defined in CSM under Settings/System Settings/Software Acquisition for all of the CSM userIDs to reference.