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Outlook Web Access accelerated using ProxySG doesn't auto update the Inbox

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Article ID: 243506

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

Outlook Web Access no longer auto update the Inbox after upgrading the SGOS to 7.x. Users need to refresh the browser page to see the new incoming emails.

Following are the observation:

  • This issue is present only if SSL Interception is enabled.
  • With SSL inspection bypassed, we see new emails in OWA without the need to refresh browser.
  • This issue will be observed with upgraded or freshly installed SGOS 7.x.

Cause

Default policy services introduced in SGOS 7.x.

Resolution

Create a CPL layer using VPM and add the following policy:

<proxy> 
url.prefix=https://outlook.live.com/owa/0/notificationchannel/connect http.response.response_data.prevent_inspection_delay(yes)

After installation of this policy, Outlook Web Access will auto update the Inbox with incoming emails.