Process failing in GCP SaaS after sendgrid implementation

Products

• Clarity PPM SaaS

Issue/Introduction

Processes that use the email:email tag fail with the following error message (in the Process logs). This is happening after the upgrade to 16.0.2.

org.apache.commons.jelly.JellyTagException: null:204:92: <mail:email> 550 Unauthenticated senders not allowed at
org.apache.commons.jelly.tags.email.EmailTag.doTag(EmailTag.java:268) at org.apache.commons.jelly.impl.TagScript.run(TagScript.java:248) at 

Environment

GCP SaaS 16.0.2 

Cause

This is caused due to how the email:email tag works, the email:email tag is not built to handle authentication and with the recent email changes

Since this was a working functionality Broadcom is trying to get the feature back with new email settings and its being tracked as DE65328.

Resolution

• Request to revert back to old email settings i.e. without authentication (This will need downtime for 1 hour per environment) and this is for GCP SaaS only 
• Fix will be available with 16.0.2 patch 1 where jelly tag will have authentication support