Process failing in GCP SaaS after sendgrid implementation
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Process failing in GCP SaaS after sendgrid implementation


Article ID: 243501


Updated On:


Clarity PPM SaaS


Processes that use the email:email tag fail with the following error message (in the Process logs). This is happening after the upgrade to 16.0.2.

org.apache.commons.jelly.JellyTagException: null:204:92: <mail:email> 550 Unauthenticated senders not allowed at at at 


GCP SaaS 16.0.2 


This is caused due to how the email:email tag works, the email:email tag is not built to handle authentication and with the recent email changes

Since this was a working functionality Broadcom is trying to get the feature back with new email settings and its being tracked as DE65328.


  • Request to revert back to old email settings i.e. without authentication (This will need downtime for 1 hour per environment) and this is for GCP SaaS only 
  • Fix will be available with 16.0.2 patch 1 where jelly tag will have authentication support