"Failed to create empty document" error in DSM Explorer

Products

• CA Client Automation
• CA Client Automation - IT Client Manager

Issue/Introduction

DSM Explorer (dsmgui) shows an error if Internet Explorer is not installed on the Windows machines:

"Failed to create empty document."

Environment

Release : 14.5

Component : CA Client Automation

Resolution

Please open a Support case to request T55L111 hotfix for Client Automation 14.5 CU1 or later.