After upgrading the Virtual Appliance from 14.3 cp2 to 14.4-version, the vApp-management console does not show External database connections on the console page,
instead, it shows "Database information is not configured" but if we connect using ssh to the vApp it shows the basic information about the environments different services, the database connections are checked as ok, they show like:
External Database Ourdatabasenamehere.local [OK] Connection to IM database (Ourdatabasenamehere.world.local:1433) succeeded
[OK] Connection to IP database (Ourdatabasenamehere.world.local:1433) succeeded
Everything is working fine, the database connection is working so it seems like a visual glitch.
Release : 14.4
Component : SIGMA-Identity Suite
Most likely cause is incorrect information in :
Issue was caused by DB connection URL for Identity Portal to be missing escape character
Notice missing \ before \IDM
Correct information should look like this:
Notice its \\IDM
Solution is to redo the external database settings:
Go to vApp Management UI - click the hamburger icon - click SETUP
then external database - configure - clear all - confirm your choice
Type in information in fields and click Test All connections.
Everything should be green confirm - apply.
vApp will restart applications so you may need to refresh the dashboard status - but after a couple of minutes, you should see the status of your external databases connections in vApp dashboard UI.