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Robot is triggering false alerts with a different ip

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Article ID: 243464

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM) CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

Observed Robot is sending alerts from two different IP's in Infrastructure manager 

This is also seen for QOS and alarms data in Dr.Nimbus for this robot 

 

 

 

Environment

Release :20.4

Component :Robot

Resolution

The niscache was cleared on this robot 

Even after stopping the robot service manually from server could still see data in Dr Nimbus from this robot name but with different ip

This issue is caused by another server in the network with similar name in robot.cfg  .This has to be identified and corrected to resolve the issue