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High CPU exhibited on systems with Symantec Endpoint Encryption after installing .Net KB Update KB5013624

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Article ID: 243351

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Updated On:

Products

Endpoint Encryption Desktop Email Encryption Drive Encryption Encryption Management Server File Share Encryption Gateway Email Encryption PGP Command Line PGP Key Management Server PGP Key Mgmt Client Access and CLI API PGP SDK

Issue/Introduction

There has been a report where some systems are exhibiting high CPU utilization with the Symantec Endpoint Encryption Management Agent after installing a .Net KB Update KB5013624.

Resolution

This is an issue that is currently being reviewed by Symantec Encryption Engineering.  For more information, please reach out to Symantec Encryption Support for a potential workaround.

This issue will be addressed in an upcoming release

Additional Information

EPG-26981