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Error: "Download failed because one or more policies were deleted" when exporting or downloading a DLP policy

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Article ID: 243346

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Updated On:

Products

Data Loss Prevention Data Loss Prevention Enforce

Issue/Introduction

Unable to export or download most of the policies in the Enforce console.
A few of the policies can be successfully exported or downloaded.

When the export fails, they receive a red banner saying:
Either:
"Download failed because one or more policies were deleted."
Or:
"An unexpected error has occurred. This could be due to one of the following: 1) Your session timed out and you selected a link that was no longer valid, 2) You used the browser back and forward button placing the system into an inconsistent state, or 3) The system experienced a temporary problem."

The policies do exist and work, they do generate incidents.

The localhost log has these types of entries:

Level: SEVERE
Source: com.vontu.manager.admin.policy.HumanReadablePolicyController
Message: Policy does not exist or was deleted

Level: SEVERE
Source: com.vontu.manager.spring.web.ManagerHandlerExceptionResolver
Message: Unexpected exception while processing request:
Cause:
javax.persistence.EntityNotFoundException: Unable to find com.vontu.enforceentities.policy.rule.RecipientPattern with id 7401 javax.persistence.EntityNotFoundException: Unable to find com.vontu.enforceentities.policy.rule.RecipientPattern with id 7401

Level: WARNING
Source: com.vontu.manager.admin.policy.HumanReadablePolicyController
Message: Invalid ID 17654 for non-existant or deleted Policy used on Human Readable Policy page by <user name>.

Environment

Release: 15.x

 

Resolution

Contact Support for assistance correcting this issue.