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THE REX CONNECTOR PROCESS DIED alarm is not cleared

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Article ID: 243313

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Updated On:

Products

CA Spectrum

Issue/Introduction

Alarm THE REX CONNECTOR PROCESS DIED was raised a week before.

the rex connector process was down.

 

Cause

Because IP Routing Manager is not used

Environment

Release : 21.2.x

Component : Spectrum Integrations

Resolution

As you are not using the IP Routing Manager move the REXCON.IDB file from %SPECROOT%/lib/SDPM/partslist folder to any other folder.

Recycle the spectroserver and process daemon services

cd SS/bin
./stopSS.pl

cd lib/SDPM
./processd restart

cd SS/bin
./startSS.pl

Now the RexConnector will not start.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/managing-network/ip-routing-manager/introducing-ip-routing-manager.html