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Strong Authentication screen shows "invalid request received" in adminUI

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Article ID: 243249

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Updated On:

Products

CA Strong Authentication CA Advanced Authentication

Issue/Introduction

When I login to adminUI as masteradmin and try to access Strong Authentication ---> Miscellaneous Configuration, I got "invalid request received" error. here is arcotadmin.log:

2022-06-02 09:27:00,625 EDT : [https-jsse-nio-8443-exec-9] : DEBUG : common.pool.PoolManager : Successfully returned the object to the pool [cdopla-389:9743]. CPS 0
2022-06-02 09:27:00,651 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.init.ArcotAdminInitServlet : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : No message found under code 'null' for locale 'en_US'.
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.status_code::500
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.message::Request processing failed; nested exception is Invalid request received
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.request_uri::/arcotadmin/Wf_SysConfig/update.htm
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.servlet_name::arcotadmin
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.exception_type::class com.arcot.admin.framework.utils.CustomException
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.exception_class::null
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : N/A
com.arcot.admin.framework.utils.CustomException: Invalid request received
        at com.arcot.admin.framework.web.init.ArcotAdminInitServlet.doDispatch(ArcotAdminInitServlet.java:81) ~[classes/:?]

 

Environment

Release : 9.1

Component : Strong Authentication/ AuthMinder / WebFort

Resolution

The error indicates a configuration problem, in this case the customer had the UDS connectivity configuration pointing to an old UDS which they had the database copy from, customer also had AnA enabled, when Admin was checking for the AnA with UDS, it was pointing to old UDS instance and that created the issue.

The UDS connectivity screen was modified to pint to the upgraded UDS instance and cache refresh done, the issue was resolved afterwards.