Strong Authentication screen shows "invalid request received" in adminUI

Products

• CA Strong Authentication
• CA Advanced Authentication

Issue/Introduction

Login to Advanced Authentication adminUI as masteradmin and try to access Strong Authentication ---> Miscellaneous Configuration, an error "invalid request received" is observed in the gui and arcotadmin.log:

2022-06-02 09:27:00,625 EDT : [https-jsse-nio-8443-exec-9] : DEBUG : common.pool.PoolManager : Successfully returned the object to the pool [cdopla-389:9743]. CPS 0
2022-06-02 09:27:00,651 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.init.ArcotAdminInitServlet : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : No message found under code 'null' for locale 'en_US'.
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.status_code::500
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.message::Request processing failed; nested exception is Invalid request received
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.request_uri::/arcotadmin/Wf_SysConfig/update.htm
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.servlet_name::arcotadmin
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.exception_type::class com.arcot.admin.framework.utils.CustomException
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : javax.servlet.error.exception_class::null
2022-06-02 09:27:00,656 EDT : [https-jsse-nio-8443-exec-9] : ERROR : web.controller.ErrorsController : [N/A] : [N/A] : [N/A] : [Arcot Admin Console] : [Admin Console] : [N/A] : N/A
com.arcot.admin.framework.utils.CustomException: Invalid request received
        at com.arcot.admin.framework.web.init.ArcotAdminInitServlet.doDispatch(ArcotAdminInitServlet.java:81) ~[classes/:?]

 

Environment

Release : 9.1

Component : Strong Authentication/ AuthMinder / WebFort

Resolution

The error indicates a configuration problem, in this case the customer had the UDS connectivity configuration pointing to an old UDS which they had the database copy from, customer also had AnA( Authentication and Authorization) enabled, when Admin was checking for the AnA with UDS, it was pointing to old UDS instance and that created the issue.

The UDS connectivity screen was modified to point to the upgraded UDS instance and cache refresh done, the issue was resolved afterwards.