Post upgrade to Clarity 16.0.2, users occasionally sees clarity login page, When Clarity is configured for SSO the user should NEVER see the Clarity login screen. This applies to Classic as well as the MUX. The reason is that the user must be authenticated by their IDP and if they have to enter credentials the IDP is supposed to provide the screen where those are provided.
Steps to Reproduce:
Expected Results: The user should be sent to the IDP to re-authenticate and then is brought back into the MUX once their credentials are verified.
Actual Results: Clarity displays the MUX login screen.
Release : 16.0.2
Component : PPMSSO
A stale sessionId cookie at the browser will cause the MUX login screen to display when navigating to the MUX and Clarity is configured for SSO.
DE65327, fixed in 16.0.3 and 188.8.131.52
Workaround: When the login screen displays refresh the page.