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Cannot initialize libEventIntroscopeprovider.so with new Siteminder installation

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Article ID: 243151

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Updated On:

Products

SITEMINDER

Issue/Introduction

Policy Server is 12.8.06a running on RHEL 8.5.  CA_APM_SSO version is 13.2.0

Upon startup, the Policy Server logs this error:

[2894550/140420368136000][Thu May 19 2022 12:06:52.921][SmEventWedge.cpp:289][LateInit][ERROR][sm-xpsxps-06810] Failed to initialize event handler library "/opt/app/CA/siteminder/lib/libEventIntroscopeprovider.so"


Cause

Siteminder's /lib folder was missing two .so files.  This was discovered by running the ldd command against the libIntroscopeNativeDataAPI.so file.

Environment

Release : 12.8

Component : SITEMINDER -POLICY SERVER

Resolution

The two missing shared object files existed in the APM installation folder, so we copied these two files to Siteminder's /lib folder and this resolved the issue.