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Job( LDAP - Synchronize New and Changed Users) Fails With DIR_ERROR

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Article ID: 243143

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

The Job( LDAP - Synchronize New and Changed Users) fails with the following BG log error:

DEBUG 2022-06-02 10:24:22,077 [Dispatch LDAP - Synchronize New and Changed Users : [email protected] (tenant=clarity)] directory.LDAPAddModifySyncAgent (clarity:den0948:39899270__32B4AA9A-185D-495F-91DB-0269726BF82E:LDAP - Synchronize New and Changed Users) Begin the add/modify-users sync process...
DEBUG 2022-06-02 10:24:22,077 [Dispatch LDAP - Synchronize New and Changed Users : [email protected] (tenant=clarity)] directory.LDAPDirectoryService (clarity:den0948:39899270__32B4AA9A-185D-495F-91DB-0269726BF82E:LDAP - Synchronize New and Changed Users) Directory Server URL: ldap://BJCADLDAP01:389
DEBUG 2022-06-02 10:24:22,080 [Dispatch LDAP - Synchronize New and Changed Users : [email protected] (tenant=clarity)] directory.LDAPDirectoryService (clarity:user:39899270__32B4AA9A-185D-495F-91DB-0269726BF82E:LDAP - Synchronize New and Changed Users) Existing ds found..
DEBUG 2022-06-02 10:24:22,080 [Dispatch LDAP - Synchronize New and Changed Users : [email protected] (tenant=clarity)] directory.LDAPDirectoryService (clarity:user:39899270__32B4AA9A-185D-495F-91DB-0269726BF82E:LDAP - Synchronize New and Changed Users) Provider URL used for searching:ldap://BJCADLDAP01:389/
ERROR 2022-06-02 10:24:22,128 [Dispatch LDAP - Synchronize New and Changed Users : [email protected] (tenant=clarity)] directory.LDAPAddModifySyncAgent (clarity:user:session:LDAP - Synchronize New and Changed Users) 
com.niku.security.directory.DirectoryServiceException: javax.naming.NamingException: [LDAP: error code 1 - 00002121: SvcErr: DSID-031206D6, problem 5012 (DIR_ERROR), data 6
 ]; remaining name 'CN=Clarity,OU=AccessGroups,OU=All.Groups,DC=xxx-xx,DC=xxx,DC=org'
 at com.niku.security.directory.LDAPDirectoryService.importUsers(LDAPDirectoryService.java:526)
 at com.niku.security.directory.LDAPAddModifySyncAgent.scheduledEventFired(LDAPAddModifySyncAgent.java:48)
 at com.niku.njs.Dispatcher$BGTask.run(Dispatcher.java:746)
 at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
 at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
 at java.base/java.lang.Thread.run(Thread.java:834)

Environment

Release : 15.9.2

Component :

Resolution

The error indicates an issue with the directory access, therefore the Active Directory/LDAP team will need to be notified of the error.

After making sure the Active Directory/LDAP team review the Clarity group membership in the AD, re-running the job will work.