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SaaS: unable to upload files to document store

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Article ID: 243113

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Summary: So far the issue is intermittent and we don't have a clear way to reproduce it each time. The error goes away once we add the extension of the file to the Authorized File Extensions in System Options.

Steps to Reproduce:

  1. Login to Classic Clarity PPM 
  2. Navigate to Administration, System Options.
  3. Make sure the Authorized File Extensions field is empty 
  4. Upload a file of 10-15 MB to the Knowledge Store 

Expected Results: File is uploaded successfully. 

Actual Results: Throws an error message saying that a virus has been found and the file is not uploaded. 

 

Cause

DE64551 

If the Admin updates any attribute in the system options page it causes the filescan option to be disabled. Due to this, scanning is not happening while uploading a file. This issue occurs only in containers. The error goes away once we add the extension of the file to the Authorized File Extensions in System Options. 

 

Environment

Release 16.0.1

 

Resolution

Resolved in SaaS 16.0.2