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Report export libasound.so.2

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Article ID: 243107

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

I getting this error when attempting to export reports.

Error Message
com.github.kklisura.cdt.launch.exceptions.ChromeProcessTimeoutException: Failed while waiting for chrome to start: Timeout expired! Chrome output: /opt/CA/SharedComponents/CABI/apache-tomcat/webapps/jasperserver-pro/chrome/chrome: error while loading shared libraries: libasound.so.2: cannot open shared object file: No such file or directory

Error Trace
com.jaspersoft.jasperserver.remote.exception.ExportExecutionRejectedException: com.github.kklisura.cdt.launch.exceptions.ChromeProcessTimeoutException: Failed while waiting for chrome to start: Timeout expired! Chrome output: /opt/CA/SharedComponents/CABI/apache-tomcat/webapps/jasperserver-pro/chrome/chrome: error while loading shared libraries: libasound.so.2: cannot open shared object file: No such file or directory at com.jaspersoft.jasperserver.remote.services.impl.ReportExecutorImpl.exportReport(ReportExecutorImpl.java:198) at com.jaspersoft.jasperserver.remote.services.impl.RunReportServiceImpl.generateReportOutput(RunReportServiceImpl.java:1151) at com.jaspersoft.jasperserver.remote.services.impl.RunReportServiceImpl.executeExport(RunReportServiceImpl.java:628) at com.jaspersoft.jasperserver.remote.services.impl.RunReportServiceImpl$2.run(RunReportServiceImpl.java:502) at com.jaspersoft.jasperserver.api.logging.util.LoggableExecutorService$1.run(LoggableExecutorService.java:84) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) at java.lang.Thread.run(Thread.java:750)

Cause


Missing library on the system

Environment

Release : 21.2
RedHat 8.6
CABI 7.9.1.1

Component : Jaspersoft for CA Spectrum

Resolution


Installed the missing library libasound on the system and the report exports properly