"Windows 10 Pro for Workstations" clients not displaying on Home page Endpoint Status

Products

• Protection Suite Enterprise Edition
• Endpoint Protection

Issue/Introduction

Client Online count is wrong in Symantec Endpoint Protection Manager (SEPM) Home Screen > Endpoint Status, and may sometimes show a negative number.

Environment

• SEPM 14.3 RU4 and later
• SEP client is installed on "Windows 10 Pro for Workstations"

Cause

SEP client that is installed on "Windows 10 Pro for Workstations" is sending the incorrect OS type value (-1593180158 instead of 2701787138) to the SEPM causing them to not be counted in the status.

Resolution

Our Engineering team is investigating this issue and will update this document when a solution becomes available.

Additional Information

CRE-9776, CRE-13315