Monitoring of Avaya, Nice and Verint Devices

Products

• CA Spectrum

Issue/Introduction

we need to monitor Voice devices for below mentioned vendors

Avaya
Nice
Verint

Environment

Release : 21.2

Component : Spectrum Discovery

Cause

Out of the box Voice Devices are currently not supported

Resolution

There is no out of the box way to monitor the Voice devices.

If snmp is available you can monitor normal MIB2 functionality.

Some of the customers met this requirement by sending traps from these devices to spectrum and customizing the traps accordingly.