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DX App Experience Analytics (AXA)/DX Platform Upgrade Overview

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Article ID: 243005

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Updated On:

Products

CA App Experience Analytics CA Application Experience Analytics SaaS (AXA)

Issue/Introduction

This living document covers some of the steps, recommendations, and best practices needed to do an upgrade of DX App Experience Analytics (AXA) for on-premise.

Since this is mainly about DX Platform, parts of this knowledge document may also apply to Application Performance Management (APM) and Operational Intelligence (OI).

Environment

2x.x

Resolution

DX Platform includes DX APM, DX OI, and DX AXA.

So start with https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Upgrade-DX-Platform.html

This gives an overview of the upgrade process. 

Some choices that you will have to make:

- User account used during the upgrade -- Cluster Administrator or Cluster Reader.

- Upgrade paths:

Upgrading from 17.3.2 is not supported.

   * Releases:

     20.2.1 to 21.3.1
     21.3.0 to 21.3.1

   * Hot Fixes

    Upgrade 21.3.1 to 21.3.1.HF1
    Upgrade 21.3.1HF1 to 21.3.1.HF2
    Upgrade 21.3.1.HF1 to 21.3.1.HF3 (App Experience Analytics)
    Upgrade 21.3.1.HF1 to 21.3.1.HF4

- If the existing Jarvis data is on the local storage, decide to continue using the local storage or migrate the Jarvis data to NFS.

Additional Information

Best Practices:

- A cleaned up, working environment is recommended before performing any upgrade.

- Allow at least a six hour change window for an upgrade

 

Links 

1) Release Notes for 21.3.1 and all Hot Fixes.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/release-notes.html

2) Upgrade Section overall

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Upgrade-DX-Platform.html

3) Specific Upgrade Scenarios:

- Upgrade From 20.2.1 as Cluster Administrator

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Upgrade-DX-Platform/Upgrade-2021-to-2131/Upgrade-DX-Platform-2021-to-213.html

- Upgrade From 20.2.1 as Cluster Reader

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Upgrade-DX-Platform/Upgrade-2021-to-2131/Upgrade-DX-Platform-2021-to-213-as-Cluster-Reader.html

- Upgrade From 21.3.0 as Cluster Administrator

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Upgrade-DX-Platform/Upgrade-213-to-2131/Upgrade-213-to-2131-as-Cluster-Administrator.html

- Upgrade From 21.3.0 as Cluster Reader

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Upgrade-DX-Platform/Upgrade-213-to-2131/Upgrade-213-to-2131-as-Cluster-Reader.html

- Upgrade 21.3.1 to 21.3.1.HF1

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Upgrade-DX-Platform/Upgrade-2131-to-2131HF1.html

- Upgrade 21.3.1HF1 to 21.3.1.HF2

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Upgrade-DX-Platform/Upgrade-2131hf1-to-2131hf2.html

-Upgrade 21.3.1.HF1 to 21.3.1.HF3 (App Experience Analytics)

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Upgrade-DX-Platform/upgrade-2131hf1-to-2131hf3-app-experience-analytics.html

-Upgrade 21.3.1.HF1 to 21.3.1.HF4

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/Upgrade-DX-Platform/upgrade-2131hf1-to-2131hf4.html

-Troubleshooting

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/21-3/troubleshooting/troubleshooting-the-installation.html

-SDK

-Collect Data From Android Applications

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/app-experience-analytics/21-3/configuring/collect-data-from-android-applications.html

-Upgrade the iOS SDK

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/app-experience-analytics/21-3/configuring/collect-data-from-ios-applications/Upgrade-the-iOS-SDK.html  

-Troubleshooting - Android

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/app-experience-analytics/21-3/troubleshooting/troubleshooting-android.html

- Troubleshooting - iOS

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/app-experience-analytics/21-3/troubleshooting/troubleshooting-ios.html