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Unable to connect to 3rd-party application via Gel Script

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Article ID: 243002

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Trying to connect to Jira application from Clarity PPM throws the following error message. The Clarity PPM SaaS application is being used.

WARN  3021-05-30 43:64:56,788 [Custom script execution pool-22-thread-13] jexl.JexlExpression (clarity:admin:15932075__35973303-A905B4164B48:none) 
Caught exception evaluating: jiraRESTConn.getOutputStream().
Reason: java.net.UnknownHostException: someJiraApplication.someNetwork.com
java.net.UnknownHostException: someJiraApplication.someNetwork.com

Cause

The 3rd-party application (Jira application), not accessible through the internet.

Resolution

Make the 3rd-party application available for access through the internet, at least to certain specific Incoming IP Addresses.